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Please read the information below carefully before placing an order:

GENERAL

Although every effort has been made to ensure that all the information on this website is up to date and accurate, Green Pasture Farms LTD cannot be held responsible for any errors contained within. Due to continuous product development and seasonal availability of certain items Green Pasture Farms LTD reserves the right to substitute any ordered product for an alternative of equal or higher value.

Green Pasture Farms LTD reserves the right to refuse extremely large/bulk orders.

All products are subject to availability.

DELIVERY INFORMATION

Due to the fresh nature of our products, we cannot be held responsible for deliveries which fail because the chosen recipient is not available at the given address at the specified delivery date and time. It is the customer's responsibility to ensure that the courier can gain access to the delivery location.

If noone is available to take the delivery, and no suitable safe place has been specified by the customer, or if the safe place is found to be unavailable or deemed unsuitable by the delivering courier, the delivery will be taken back to the local delivery depot, and the customer will be notified in order to arrange collection or redelivery the following day.

LATE DELIVERIES

More than 99% of our deliveries arrive on time. Occasionally however, unavoidable delays can lead to a later delivery. If this is the case, we will of course refund your delivery charges. It is important however, that you also specify a safe place where the box could be left under these circumstances, if you will not be able to wait in past the expected delivery time for its arrival. If the box were to arrive late, and there was no one available to take delivery, and nowhere safe to leave the box, your delivery will be taken back to the delivery depot, and it will be your responsibility to arrange collection from the couriers, or redelivery the following day directly with the couriers.

In the very rare situation that your box should be delayed until the following day (i.e. no delivery attempt was made on the scheduled delivery day) we would ask you to take a temperature reading of the meat once you receive it. Providing the meat is still below 6C (which it should be thanks to the woolcool), the meat will still be in perfect condition, and we will refund you 25% of the total cost of the order as an apology for the delay. If the meat is over 6C, or you are unable to take the delivery the following day due to other commitments, we will arrange a fresh resend at our expense.

ALLERGY INFORMATION

Though every care is taken to ensure that all our products are gluten-free (unless otherwise stated) and contain no nuts or other common allergens, as they are prepared in facilities that do from time to time handle these products we cannot be held liable if trace amounts are founds in your food.

OUT OF STOCK ITEMS

We always try to send out your order exactly as you placed it, however sometimes this isn't always possible as we only have finite quantities of each cut.

If we don't have enough stock to fulfil your order exactly, we will try and send a similar replacement of equal or higher value. I.e. a similar cut from the same animal - for example pork shoulder in place of pork leg. We would never send meat from a different animal, or from a different category (i.e. offal in place of a prime cut or vice versa).

If no suitable substitution is available, if the out of stock items make up less than 25% of the order, we will send your order without the missing items, and refund the cost back to your account. If more than 25% of your order is out of stock, we will hold your order back until we can fulfil it in full.

In all circumstances, we will contact you on the day of dispatch to let you know.

CANCELLATION POLICY

Single Orders

Single orders can be cancelled up until 09.00am the day before dispatch for a full refund (to ensure no meat is butchered unnecesarily and wasted).

If your order is due for delivery on Wednesday, you can cancel up until 09.00am on Monday.

If your order is due for delivery on Friday, you can cancel up until 09.00am on Wednesday.

To cancel, please email to customerservice@greenpasturefarms.co.uk (you can reply to the confirmation email) or by using our contact us form.

Repeating Orders

Repeating orders can be cancelled by logging onto the customer area, any time before payment is debited (the next debit date is always clearly displayed when you log onto your account).

REFUNDS AND RETURNS

Due to the fresh nature of our products we cannot accept returns.

If, however, you feel that you have not received the products or service that you expected - products missing, damaged or not as advertised - contact us via the contact form and we can refund you accordingly without the need to return anything.

Though we are sure this won't be the case!

PRIVACY

Green Pasture Farms LTD is committed to maintaining the privacy of all of its customers.

All customer details will be stored on a secure database for reference purposes only.

We will never pass your details on to a 3rd party.

We will only ever contact you by telephone if an urgent issue arises with your order.

The terms and conditions above are written in accordance with UK and EU law and do not affect your statutory rights.

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