More than 99% of our deliveries arrive on time. Occasionally however, unavoidable delays can lead to a later delivery.
If this is the case, we will of course refund your delivery charges.
It is important however, that you also specify a safe place where the box could be left under these circumstances, if you will not be able to wait in past the expected delivery time for its arrival.
If the box were to arrive late, and there was no one available to take delivery, and nowhere safe to leave the box, your delivery will be taken back to the delivery depot, and it will be your responsibility to arrange collection from your local depot later that evening/the following day (details of when and where the box will be available for collection will be posted through your door. Identification showing name and delivery address will be required to collect).
In the very rare situation that your box should be delayed until the following day the meat will still be in perfect condition, and we will supply you with a voucher for 15% of the total cost your next order as an apology for the delay. (Because of this 1% risk, we recommend choosing a delivery day at least 1 day before you need the meat. I.e. if you have a special dinner on Friday evening, choose Thursday or earlier for delivery).
Delays of more than 1 day, the box will automatically be destroyed by the courier company, and we will arrange either a full refund or a resend, whichever is most convenient for you.