Knowledge Base

Delivery, Packaging and Storage

• Can I Collect My Order?
• Can I Freeze My Meat Once It Arrives?
• Can I Return The Packaging?
• How does delivery work?
• What If I'm Not In When The Box Is Delivered?
• What If My Chosen Cut Isn't In Stock When My Order Is Dispatched?
• What If My Delivery Arrives Late?
• Where Do You Deliver To?

Farming Practices, Animal Info, Animal Feed

• Can I Visit Your Farms?
• How And At What Age Are Your Animals Slaughtered?
• How Long Are Animals Suckled By Their Mothers?
• Is All Your Meat 100% Grass Fed And Grass Finished?
• Is Your Meat Halal?
• Is Your Meat Organic?
• Is Your Meat Treated With Antibiotics?
• Is Your Meat Treated With Hormones?
• What Breeds of Animal do you Farm?
• What Pesticides Or Fertilisers Are Used On Your Farms?
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Products and Ingredients

• Are There Any Added Ingredients In Your Products?
• Are your animal fats hydrogenated?
• Do I have to soak your gammon before cooking?
• Do you not sell chicken portions such as legs, wings, and drumsticks?
• Do You Sell Whole Unbutchered Pigs Or Lambs For Spit Roasts?
• How long is your Grass Fed Beef Hung for?
• How long is your meat hung for?
• Is All Your Meat 100% Grass Fed And Grass Finished?
• Is Your Meat Organic?
• Specific Butchering
• What Added Ingredients Are In Your Burgers, Sausages And Bacon?
• What If My Chosen Cut Isn't In Stock When My Order Is Dispatched?
• Why can I only buy 2 packs of certain items?
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Help and Contact

• Can I Visit Your Farms?
• Do You Have A Telephone Number I Can Call?
• How do I contact customer services?
• How do I sign up to your newsletter?

Registration and Ordering Issues

• I have not received a confirmation email
• Password Reset Not Working

Pricing and Payments

• Do you offer a loyalty or referral scheme?
• Do you offer discounts?
• How does delivery work?

Christmas

• Christmas Orders FAQ