Our boxes are packed with WoolCool insulating packaging, which come packed with food hygiene standard ice packs. This will ensure your meat stays refrigerator cool for up to 72 hours!
Wool is a great natural insulator, is biodegradable, and to help the environment even further, you can even post it back to us so it can be reused several times!
All our grass fed beef and lamb, and pastured pork and chicken products are sent out fresh by courier special delivery overnight and is kept refrigerated by the packaging throughout transit. The only products which may come out frozen are our wild game packs.
Standard 08.00-18.00 delivery ranges from £9.95-£4.95 depending on the size of your order, and any orders over £100 come with FREE Delivery!
We deliver pretty much anywhere in the mainland UK, and some of the off shore islands (though some may require a small surcharge). Unfortunately we cannot deliver to Ireland.
Once you have built your box and created an account, you will be give a selection of delivery dates and times to choose from, so you can ensure your meat is delivered at the most suitable time.
Our delivery days are Wednesdays and Fridays - Standard delivery is between 8.00-18.00 or we also offer pre 12.00 deliveries for an additional charge.
The order cut off for a Wednesday delivery is Saturday at Midnight.
The order cut off for a Friday delivery is Monday at Midnight.
You will receive and email the day before your order is due to be delivered, including a tracking reference number from the courier company so you can monitor the progress of your delivery.
What if Im not going to be in?
If you’re not going to be in when our courier calls, you can arrange to have the box left somewhere safe (a shed, back garden, porch etc) or left with a neighbour by filling in the delivery instructions box on the checkout page.
The box is fine left outside for over 24 hours, even in summer.
You also have the option to have the box delivered to a different address or your place of work.
Due to the fresh nature of our products, we cannot be held responsible for deliveries which fail because the chosen recipient is not available at the given address at the specified delivery date and time. It is the customer's responsibility to ensure that the courier can gain access to the delivery location.
If noone is available to take the delivery, and no suitable safe place has been specified by the customer, or if the safe place is found to be unavailable or deemed unsuitable by the delivering courier, the delivery will be taken back to the local delivery depot, and the customer will be notified in order to arrange collection of the boxes from their local Post Office. Details of where and when the box can be collected will be posted through your door, along with details of appropriate ID which must be taken to collect the delivery.
What if my delivery is late?
More than 99% of our deliveries arrive on time. Occasionally however, unavoidable delays can lead to a later delivery. If this is the case, we will of course refund your delivery charges. It is important however, that you also specify a safe place where the box could be left under these circumstances, if you will not be able to wait in past the expected delivery time for its arrival. If the box were to arrive late, and there was no one available to take delivery, and nowhere safe to leave the box, your delivery will be taken back to the delivery depot, and it will be your responsibility to arrange collection from the the local Post Office.